terms and conditions


SHIPPING AND HANDLING

All prices are in Australian Dollars at check out. 

Avy & Co. ships to all destinations World-wide.  Free Shipping on all online orders. 

All orders are prepared, packaged and posted within 1-5 business days.

Please allow 10-20 business days for your package to arrive, from date of shipment. 

Australian orders are posted with Sendle. 

USA and rest of the world are posted with DHL.

Orders shipped internationally may incur duties and taxes which are applied by customs. The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Please contact your local customs office for more information regarding taxes and duties payable in your region.

We are not held responsible for Customs delays, or lost parcels.

 

PAYMENT

Payment is only accepted by means of the credit card types, we accept Paypal, Visa, Master Card, American Express and Apple Pay.

We are unable to process any other payment form.

 

EXCHANGES

We will offer exchanges and/or replacements that meet the required criteria for another size, colour or item; subject to product availability. Exchanges will be processed within 7 business days of receipt. If there is a difference in cost, the customer will be contacted directly via email. A limit of 1 exchange per order applies, unless product deemed faulty.

All returned shipping costs, are the responsibility of the customer.

 Exchanges will only be accepted if:

1. The items are in saleable condition, in their original packaging with all tags attached.

2. The items have not been worn, damaged or washed.

3. You notify us within 7 days of receipt of goods.

4. The original invoice is provided as proof of purchase.

5. The items are faulty.

6. The items received are different to the goods you have ordered

AS PER OUR TERMS AND CONDITIONS, ALL ITEMS ARE ELIGIBLE FOR EXCHANGE, OR ONLINE CREDIT NOTE ONLY. (We offer refund for faulty items only.)

Please note: We do not refund/exchange SALE items. This includes SAMPLE SALE goods.

 

HOW TO RETURN AN ORDER

To apply for a return or exchange, please email us at info@avyandco.com with your original order details as well as the reason as to why you wish to exchange your purchase.  

Upon receiving the item, we will assess the items and if it satisfies our requirements we will offer an exchange or credit note. If the item/s do not satisfy our requirements the items will be sent back to the recipient. 

Avy & Co. does not accept responsibility of customer sent return or exchange packages. It is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.

All exchange shipping costs are the responsibility of the customer. 

 

CONDUCT

This website has been developed for use by customers and intended customers. By using this website you agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in anyway including but not limited to:

causing annoyance or nuisance inconvenience or mischief fraudulent purposes or in connection with unlawful or criminal activity breach of copyright, trademarks, confidence, privacy or any other right

copyright Avy & Co. All photographs are copyright Avy & Co.

 

COMMUNICATIONS FROM US

If you have any queries or concerns relating to our website or our products or services­ or these terms and conditions please forward your query to the following email address:

info@avyandco.com

If you do not wish to receive unsolicited information about future products, then please inform us in the manner specified on our website or email us as indicated above simply stating: unsubscribe.  

 

GOVERNING LAW

The above Terms and Conditions are governed by the laws applicable of the state of New South Wales in Australia. Both parties submit to the non exclusive jurisdiction of the New South Wales Courts.

 

THANK YOU SO MUCH FOR YOUR SUPPORT!!

Love Avy & Co.